Spa Policies

Please arrive 10-15 minutes before your appointment time to allow yourself to fill necessary forms, change and be ready for your treatments.

If you need to cancel or reschedule your appointment, please notify us 24 hours prior to your appointment date. Please call/text us during our operating hours.

If you have frequent last minute cancellations or if you do not show up (No-Show), unfortunately we will not be able to guarantee appointment bookings in the future. 

In this case, all pre-booked appointments will also be cancelled.

Please let us know ASAP if you suspect that you might be running late. Clients who are late for over 15 minutes will be recommended to reschedule their appointment. If you do decide to come to your appointment, we will try to offer you the best service until the next clients' appointment, but we cannot extend your appointment time.

Tokyo Beauty Studio will send out appointment reminders a day to two days before your appointment date. Please reply to re-confirm your appointment, so that we know you are coming.

Thank you for your understanding.

Taxes and tips are excluded on all of our displayed prices. Our service prices are subject to change without notice. Please confirm with us upon booking your appointment.

Gratuities are not included. Typically gratuities are 10-20% of retail price of the service, and it is entirely up to the customer’s satisfaction.